MOMENTS OF TRUTH harpercollins usa
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer–driven economy. Jan Carlzon was born in Nykoping, Sweden, in 1941. After receiving his M.B.A. from the Stockh...
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer–driven economy. Jan Carlzon was born in Nykoping, Sweden, in 1941. After receiving his M.B.A. from the Stockh...
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